Privacy Policy

Privacy is important to us. This policy sets out how Luminaduneretreat gathers, handles and protects personal data of guests and visitors to this website.

Last updated: 2026-07-27 · Effective immediately.

1. Who we are

Luminaduneretreat ("we", "us", "our") runs the website at https://luminaduneretreat.online/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy-related questions please write to [email protected].

2. Information we gather

We gather the following categories of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send through our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How information is used

Personal data is processed only to deliver and refine our services, including:

• To handle reservations, payments and to deliver the services you book with us.
• To reach you about your stay, issue confirmations and reply to enquiries.
• To meet legal duties (tax records, anti-money-laundering, gaming licence requirements).
• To refine our website and services, measured through aggregated, privacy-respecting analytics.
• To send marketing messages when you have clearly consented; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on these legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in operating a safe and reliable website.

5. When we share personal data

We do not sell personal data. We disclose it only to: trusted providers acting for us (payment processors, booking systems, IT hosting) under written contracts; public authorities when the law requires it; and successors if a corporate reorganisation occurs.

6. Cookies

This website relies on strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. You may withdraw consent at any time by clearing browser storage for this site.

7. How long we keep data

We keep reservation and accounting records for the period demanded by tax and gaming-licence law (typically 10 years). Marketing data is held only while your consent stays valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, correct, erase, restrict or object to processing of your personal data, and you may request data portability. To use any of these rights please contact [email protected]. You may also lodge a complaint with your local data protection authority.

9. International transfers

When personal data moves outside the European Economic Area, we secure an adequate level of protection through Standard Contractual Clauses or equivalent measures.

10. Children

Our website is meant for adults aged 18 and over. We do not knowingly collect personal data of children under 16. If you think such data has been shared, please contact us so we can remove it.

11. Policy updates

We may revise this policy from time to time. The "Last updated" date at the top of this page shows the current version. Significant changes will be announced on this website.